A-Absolute - Air Conditioning, Plumbing & Heating
Review Summary
- Positive:
- Prompt and efficient AC replacement within two days, with good customer service and willingness to correct an order.
- Positive experience with sewer pump repair over multiple years, with good service, work, and professional personnel.
- Technician Victor provided good explanations, options, and pricing, and respected customer's pandemic-related preferences.
- Speedy and responsive service for AC and heating issues, fair pricing, and excellent team.
- Negative:
- Accusations of posting fake positive reviews.
- Extremely high charges for a sump pump installation, potentially involving a used pump and illegal connection to a sanitary sewer. Accusations of tax evasion and unlicensed work.
- Poor customer service, overcharging, and potential damage to property.
- Inconsistent pricing and potential attempts to overcharge for AC service, with a technician initially quoting a higher price than advertised.
- Overcharging for a sewer line cleaning, poor cleanup, and rude customer service.
Reviews
View All on Google3.7
(442 reviews)
Hartmut Rausch
In the midst of a Summer heatwave our AC broke down. By chance I was directed to A-Absolute Plumbing assuming I called the number of our longtime plumbing company which was still listed on the Internet but was actually out of business. Anyway the agent who took my call on a Sunday evening offered to Send out a technician right away but we scheduled this visit for the next morning. Since the unit was very old we were prepared to hear that it was beyond repair and we decided to install a new unit. The information about the specifics of the new unit was not sufficient so I tried to get someone on the phone the same day to make sure we would get the right energy efficient unit. This was the only thing that didn’t went well and when the new unit was delivered the next morning I saw that it didn’t match the SEER I had expected. I stopped the installation process and called Gil who was very understanding and changed the order with no extra cost! We really appreciate this cooperative attitude. The installation process was completed the same day and the team left the place after cleaning up thoroughly. This was a very pleasant and smooth experience of changing the AC unit within 2 days from start to end. I can only recommend this company!
Dee Dee
Don't believe the good reviews, I'm sure the plumbing company posted them. My elderly mother had an emergency and called them. They charged her $3,800 for a new sump pump.! She has a 600 square foot house. Oh yes they did help her sweep up the water in the basement. They told her if she paid cash, it would be $3,000. Tax cheats , too! THE SUMP PUMP THAT THEY INSTALLED WAS USED. They told her with the sump pump they installed, she would never have to worry about water in the basement again. Interesting that it's connected to a sanitary sewer. ILLEGAL INSTALLATION.! That repair should not have cost much more than $1,000. These people are scum of the earth. When they left they hugged my mother. I hope the city doesn't catch on that her sump pump is connected to a sanitary sewer! Plumbing License not listed on website. BEWARE. DO NOT USE. EXTREMELY OVERCHARGED PRICES. Also tax evaders and unlicensed. Thieves..!!!! Scum!!!!!!!
Jane Gibson